About the course
UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, learners will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.
Entry requirements
Learners must meet the following eligibility criteria to access this course:
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· Be aged 19+ on the 31/08/2023
· Live in the UK for 3 years/live in UK from EEA for 3 years, or have *pre-settlement or *Settled status from the Home Office (*proof required)
· Due to Government funding criteria, we are unable to accept learners who live in London, Scotland, Wales, N Ireland, Ireland or a devolved postcode areas. Please check with us if you are unsure.
Qualifications
NCFE CACHE Level 2 Certificate
What you'll learn (core modules)
This course explores the following units:
Unit 1: Information, advice or guidance in practice
In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
Unit 2: Developing interaction skills for information, advice or guidance
Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
Unit 3: Signposting and referral in information, advice or guidance
In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation's procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
Unit 4: Information, advice or guidance in context
Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
Unit 5: Skills for advice providers
This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor's role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client's behalf and support and action planning.
How will I be assessed?
This qualification is assessed via an internally assessed portfolio of evidence which is submitted to your tutor using the online portal.
Where is the course delivered? (facilities/classrooms)
Where will this course take me?
Once you have completed your course with us, you may feel that you would like to progress with your studies or develop skills in another area and take up another course. Please select the link below to view all our other online courses:
How much will it cost?
The course is fully funded and there are no associated costs with completing this course*
However if you start and not complete this course there will be a charge of £125
*The course is fully funded subject to the individual being over 19 and having lived in an EEA country for the last 3 years
I'm interested. What should I do now?
Please select "apply online" We will then email you an application pack - learning cannot be started until these forms are completed and submitted.
Once these are approved, we will send information on how to access the learning portal.
You can only apply for one course at a time however upon completion you can enrol on a further 2 courses per academic year.
Days & times
Please contact us for dates and further information
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