Accessibility

West Suffolk College is committed to making its website accessible to as many people as possible. This means you should be able to use the website regardless of ability, technology, or environment.

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These standards explain how to make web content more accessible and easier to use for everyone, including people with disabilities.  

What We Are Doing to Improve Accessibility

We have taken practical steps to improve accessibility across the website, including:

• Providing an accessibility tool powered by UserWay, offering features such as text-to-speech, contrast adjustment, and font resizing, supporting WCAG 2.2 success criteria including 4.3 Contrast (Minimum)and 1.4.4 Resize Text
• Using clear headings and a logical page structure to support screen readers, in line with 3.1 Info and Relationships
• Adding alternative text to images where appropriate, meeting 1.1 Non-text Content
• Designing pages to work across devices and screen sizes, supporting 4.10 Reflow
• Keeping navigation consistent and predictable, aligning with 2.3 Consistent Navigation
• Supporting keyboard navigation for key functionality, in line with 1.1 Keyboard
• Ensuring interactive elements are usable and visible, supporting 4.7 Focus Visibleand 2.5.8 Target Size (Minimum)
• Reducing our reliance on PDFs by publishing more content directly as web pages wherever possible, as this better supports accessibility requirements

Compliance Status

We are working towards full compliance with WCAG 2.2 Level AA. While much of the website meets this standard, some areas may not yet fully conform. We are actively identifying and addressing these issues as part of an ongoing improvement programme.

Non-Accessible Content

Some older documents, including PDFs and other downloadable files, may not fully meet accessibility standards. We are actively reducing the use of PDFs and replacing them with accessible web content. Where this is not yet possible, we will provide accessible alternatives on request, in line with our obligations.

Reporting Accessibility Problems

If you find any problems accessing information on this website, or if you need content in a different format, please contact us:

• Email: sendserviceswsc@easterneducationgroup.ac.uk
• General enquiries: info@easterneducationgroup.ac.uk
• Telephone: 01284 701 301

To help us deal with your request, please include:

• The web address (URL) of the content
• A description of the issue
• The format you need (for example, accessible PDF, large print, or audio)
• Your contact details

We aim to respond within a reasonable timeframe and provide the information you need.

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS), which provides independent advice on accessibility and equality matters.

Ongoing Commitment

West Suffolk College is committed to maintaining and improving accessibility. We regularly review our website against WCAG 2.2 criteria and continue to update content and functionality to improve usability for all users.

Request a paper copy of information

If you would like a paper or printed copy of information of a specific website page, please email info@easterneducationgroup.ac.uk with your name, address and phone number, with the website link/s for the page/s you would like as paper copies, stating if you’d like to collect them or for them to be posted to you. If you’d like to collect them, please let us know which of our campuses you’d like to collect them from, and we’ll email you once these are printed and ready for you to collect.