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Handbook: Returning to the college

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Want to know what to expect when your son/daughter starts at West Suffolk College? Read our Parents FAQ for information on what to expect from the College, what happens when your son/daughter starts College and the support we offer. We hope you will find the answers to most of your questions online. However, if you need any more advice you can message us in the chat on this page.

Frequently Asked Questions

How can I get to College?

Please visit our dedicated transport area, where you'll be able to view timetables for public bus routes, as well as the buses run by West Suffolk College, where you can apply for a bus pass online. 

Can I get some financial support to cover some of my costs to come to College?

Yes you can apply for a bursary online.

I think I might need counselling, can I get this at College?

We have a dedicated counselling team to support you. If you feel that counselling is something you would like to explore, please visit Student Welfare which is located just near to the Library, or email This email address is being protected from spambots. You need JavaScript enabled to view it.

What support is there for children in care?

Children in care have an allocated adviser in Student Welfare. They are carefully monitored in conjunction with the virtual school in the county they are allocated to. They can get up to £1,200 in bursary costs to help with their course. The person responsible for children in care is Sarah-Louise Neesam. If you have any questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

What support is there for Young Adult Carers?

Suffolk Family Carers work in College to support young carers. Within the Student Welfare Team Claire Battey is the Welfare Officer responsible for offering support to these young people. You can contact her by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

My child has a social worker. Do I need to inform anyone?

Please make contact with the Student Welfare team and a Welfare Officer will be allocated to support your child. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

My child has a mental health issue and might need additional support

Please contact Student Welfare by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

I have a safeguarding concern. Who should I report this to?

Sarah-Louise Neesam is responsible for safeguarding. Please email This email address is being protected from spambots. You need JavaScript enabled to view it.. There is also a daily safeguarding officer available in college.

My child has been awarded lunches from the bursary. How will they get the money for lunch?

Lunch money will be paid into the bank account provided. 

My child is being bullied. Who should I contact? 

West Suffolk College takes bullying seriously. Please contact your child's personal support tutor in the first instance.

I am worried that my ex-partner could try to contact my child and we have a banning order preventing contact.

Student Liaison workers patrol the College sites supporting students with positive behaviour and keeping them safe. If you have an issue of this nature please contact Student Welfare and the Liaison workers will be informed of any additional dangers which may affect your child. Please contact Student Welfare by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.