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  • Covid-19 Update for Parents and Carers (2 November 2020) 

    + Click here to read the update for parents and carers

    Dear Parents/Carers,

    I hope that you had a relaxing and restful festive period.

    I am sorry to have to start 2021 in a similar vein to 2020 but, given the ever changing and evolving situation that we are all facing in relation to Covid, we wanted to try and provide as much clarity as possible.

    Over the last week we have all been dealing with the realities of Suffolk moving into Tier 4. On top of that, the Government has also made a host of announcements about how schools and colleges should reopen after the holiday period.

    There are two significant developments for our college community. These are:

    • The college, like all education establishments that support young people over the age of 11, will become a mass testing centre. This means that we will be able to provide rapid tests for staff and students to help us further support our community in containing the virus and limiting the impact on learning.
    • The reopening plans have changed to enable us to set up these testing centres.

    The attachment gives details about what this means for your child’s college. I appreciate that there is an incredible amount of information flying around at the moment from lots of different sources, which is why I hope that this document will address some of the questions that are inevitably being raised.

    We also understand that, while we are all working to guidelines and guidance from central Government, you may have specific questions about your own personal circumstances. This will be particularly relevant to those of you who have other health conditions. We would encourage you to contact the details on the attachment to discuss how we can appropriately support you.

    Finally, while we may (thankfully) be in a new year, one thing that hasn’t changed is how much our community continues to come together to support one another. Over the break there have been a number of staff who have effectively volunteered their own much needed holiday and family time to help us plan and prepare for these changes. Creating a mass testing centre in short period of time is challenging to say the least – and their efforts have been incredible. In addition, the comments of support we have had from parents has been heartening, and it is clear that our students are eager to get back to their studies.

    We collectively overcame every challenge that 2020 threw at us, and I have no doubt that we will continue to do the same while the vaccine rolls out. Please rest assured that we will continue to be working tirelessly, as one, to provide our students with the best education in the safest possible environment.

    On behalf of our whole education community, I would like to wish you the warmest wishes for a happy and healthy 2021.

    Dr Nikos Savvas

    Chief Executive Officer

    Suffolk Academies Trust and West Suffolk College Group

Want to know what to expect when your son/daughter starts at West Suffolk College? Read our Parents FAQ for information on what to expect from the College, what happens when your son/daughter starts College and the support we offer. We hope you will find the answers to most of your questions online. However, if you need any more advice you can message us in the chat on this page.

Frequently Asked Questions

How can I get to College?

Please visit our dedicated transport area, where you'll be able to view timetables for public bus routes, as well as the buses run by West Suffolk College, where you can apply for a bus pass online. 

Can I get some financial support to cover some of my costs to come to College?

Yes you can apply for a bursary online.

I think I might need counselling, can I get this at College?

We have a dedicated counselling team to support you. If you feel that counselling is something you would like to explore, please visit Student Welfare which is located just near to the Library, or email This email address is being protected from spambots. You need JavaScript enabled to view it.

What support is there for children in care?

Children in care have an allocated adviser in Student Welfare. They are carefully monitored in conjunction with the virtual school in the county they are allocated to. They can get up to £1,200 in bursary costs to help with their course. The person responsible for children in care is Sarah-Louise Neesam. If you have any questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

What support is there for Young Adult Carers?

Suffolk Family Carers work in College to support young carers. Within the Student Welfare Team Claire Battey is the Welfare Officer responsible for offering support to these young people. You can contact her by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

My child has a social worker. Do I need to inform anyone?

Please make contact with the Student Welfare team and a Welfare Officer will be allocated to support your child. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

My child has a mental health issue and might need additional support

Please contact Student Welfare by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

I have a safeguarding concern. Who should I report this to?

Sarah-Louise Neesam is responsible for safeguarding. Please email This email address is being protected from spambots. You need JavaScript enabled to view it.. There is also a daily safeguarding officer available in college.

My child has been awarded lunches from the bursary. How will they get the money for lunch?

Lunch money will be paid into the bank account provided. 

My child is being bullied. Who should I contact? 

West Suffolk College takes bullying seriously. Please contact your child's personal support tutor in the first instance.

I am worried that my ex-partner could try to contact my child and we have a banning order preventing contact. 

Student Liaison workers patrol the College sites supporting students with positive behaviour and keeping them safe. If you have an issue of this nature please contact Student Welfare and the Liaison workers will be informed of any additional dangers which may affect your child. Please contact Student Welfare by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. 

COVID-19 absence from college