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Level 2

This qualification is intended for those either working or aspiring to work, in a junior accounting position to gain an understanding of the processing role. It is the progression route through the Association of Accounting Technicians (AAT) qualifications for those with AAT Level 1 Access, or for those without the experience of double entry book keeping. The course is delivered by an experienced, supportive team of qualified and experienced staff.

  • Day time option - Tuesday (09.15 - 15.45) - due to complete Easter 2021
  • Evening option - Wednesday (18.00 - 21.00) - due to complete June 2021

Please note: We are still accepting applications for 2020/21 at present. Please see the 'I'm interested. What should I do now?' section if you wish to apply or click 'Apply Online' to get started.

This course is designed to provide specialist work-related qualifications in a range of sectors. It gives learners the knowledge, understanding and skills that they need to prepare for employment.

Business employers value employees who are able to communicate effectively both verbally and using electronic communication methods. The course provides opportunities for learners to develop their communication skills as they progress. This can be both through presentations and discussions in which they have the opportunity to express their opinions. Learners are encouraged to take responsibility for their own learning and achievement, taking into account industry standards for behaviour and performance.



Coming soon - answers to the most questions asked about this course.

Over half a million businesses are started every year; however, 30% of these fail within the first two years. Having a better understanding of the initial processes and requirements of a business start-up can increase the chances of your business succeeding. If you're looking to start your own business, or already have a business but want to develop and progress your business plan, this qualification will support you with the skills and knowledge you need.

An Intermediate Apprenticeship is a job with an accompanying skills development programme. It allows you to gain technical knowledge and real practical experience while being paid to do so. Along with functional and personal skills that are needed for your immediate job and future career you will learn through a mix of project based learning in the workplace, formal off the job training, and the opportunity to practice and embed new skills in a real work context.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

This one day course focuses on the following objectives:

  • Analyse why some people are difficult
  • Identify different types of difficult behaviour
  • Examine their own communication style and the effect this has in a difficult situation
  • Identify ways to deal with situations that are difficult
  • State their position in an assertive way

The course will run at West Suffolk College or can be delivered on site as bespoke training.

For further information or to register your interest please contact us on (01284) 716246 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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