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Privacy and Terms

Privacy Policy

OUR WEBSITE USE PRIVACY AND COOKIES POLICY

PRIVACY

Thank you for visiting West Suffolk College (www.wsc.ac.uk). West Suffolk College is committed to respecting your privacy and the privacy of every visitor to our website and we strive to take the appropriate measures to protect your personal information. When users choose to register with us, West Suffolk College collects certain personal information about you in connection with your registration with the College, including contact information (i.e. name, address, telephone numbers and e-mail addresses).

The personal information that we collect about you will only be used lawfully (in accordance with General Data Protection Regulations 2018). All data is retained exclusively within the United Kingdom, or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by the GDPR has been confirmed.

This information will not be disclosed to anyone outside West Suffolk College or its associated companies, partners, and other companies with which West Suffolk College has arranged services for your benefit.

We expect the information we hold about you to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using your information.

Should you have a question about the data we store about you, contact our Data Protection Lead:

Jules Bridges
West Suffolk College
Out Risbygate
Bury St Edmunds
IP33 3RL
This email address is being protected from spambots. You need JavaScript enabled to view it.
01284 716251

To have your information removed or rectified, please contact our Data Protection Lead at This email address is being protected from spambots. You need JavaScript enabled to view it.

The type of information that we will collect about you, and you voluntarily provide to us on this website includes:

Your name
Date of Birth
Address
Telephone number(s)
Email address(es)
and on occasion (with Apprenticeships/Traineeships) the name of your employer

We may, in further dealings with you, extend this information to include the services you have used, any subscriptions, records of conversations and agreements.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a potential or enrolled student in an efficient and effective manner.

The legal basis for processing your data is based on compliance with a legal obligation to keep your personal information for your application onto a programme of study, qualification, traineeship or apprenticeship that we will have requested at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so. Unless we are precluded from doing so by law, you have the right to remove your consent at any time via the unsubscribe link included on all emails we send, or by contacting us and requesting that processing of your details be restricted or deleted.

Unless otherwise required by law, your data will be stored for a period of up to 6 years after you have achieved your programme of study, qualification, traineeship or apprenticeship, at which point it will be deleted.

Protection of Personal Information

West Suffolk College takes precautions, including administrative, technical, and physical measures, to safeguard your data against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.

West Suffolk College uses industry-standard efforts to safeguard the confidentiality of data, including encryption, firewalls and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your data.

Cookies

Our website uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics

Our website sets “first party” cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about web site visitors’ but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than westsuffolkcollege.ac.uk. Further detailed information on Google Analytics cookies can be found here.

ClickDimensions

ClickDimensions is a marketing automation software that we use as part of our CRM (Customer Relationship Management) system. It helps us in designing emails that we send to our subscribers and allows subscribers to easily unsubscribe from receiving any more emails from us if they choose to do so. When you click on a link from an email, we have sent to the college website, the system is able to see which link you have clicked on.

Twilio

We also use Twilio with ClickDimensions and our CRM. While there are no Twilio cookies used on our website, using Twilio allows us to send text messages to specific groups of people such as a specific group of students for those who have opted in to receive communications, and also in times of need such as during a closure due to severe weather such as snow.

Browsealoud

You will be able to see on your screen a button with an icon that looks like an ear. This is Browsealoud, and by clicking on it, this allows you to do a range of things including enlarging the size of text, changing the colour and contrast of a page, letting it read the text on a page to you or highlighting text and allowing the reader to read it back out loud, among many other useful features. We use this to make sure our website is as accessible to as many people as possible, including those with reading, visual or hearing impairments. The cookie used by Browsealoud is Google Analytics.

Facebook Pixel

We use the Facebook Pixel on the website. This conversion tracking helps us measure the return on investment of our Facebook Ads by reporting on the actions people take after viewing those ads. Advertisers can create pixels that track conversions, add them to the pages of their website where the conversions will happen, and then track these conversions back to ads they are running on Facebook. We use the conversion pixel to retarget adverts towards people who have visited the college website on occasion.

To opt out of these, click here to update your settings on Facebook: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Managing Cookies

You can opt out of specific cookies in different ways depending on your browser. However, this may affect the performance and functionality of the website on the device, which you opt out from.

If you are on Chrome:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

If you are on Internet Explorer:

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

If you are on Edge:

https://support.microsoft.com/en-us/help/4027947/windows-delete-cookies

If you are on Firefox:

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

If you are on Opera:

http://www.opera.com/help/tutorials/security/privacy/

If you are on Safari:

https://support.apple.com/en-gb/HT201265

Complaints

If you have a concern about how we handle your data, or you would like to make a complaint it will be dealt with in accordance with the College’s Complaints Procedure which can be viewed on request or found here. If the College is unable to satisfactorily resolve the complaint, enquirers have the right to complain to the Office of the Information Commissioner at the following address:

The Information Commission
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF