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Choosing what to study can be challenging. Speak to one of our advisors to find out what your options are.

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Level 2

An Intermediate Apprenticeship is a job with an accompanying skills development programme. It allows you to gain technical knowledge and real practical experience while being paid to do so. Along with functional and personal skills that are needed for your immediate job and future career you will learn through a mix of project based learning in the workplace, formal off the job training, and the opportunity to practice and embed new skills in a real work context.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

This one day course focuses on the following objectives:

  • Analyse why some people are difficult
  • Identify different types of difficult behaviour
  • Examine their own communication style and the effect this has in a difficult situation
  • Identify ways to deal with situations that are difficult
  • State their position in an assertive way

The course will run at West Suffolk College or can be delivered on site as bespoke training.

For further information or to register your interest please contact us on (01284) 716246 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

This qualification aims to provide you with a greater understanding of equality and diversity to improve your social awareness. It is an effective and insightful way to strengthen their knowledge on best practice in the workplace. This course consists of the following topics – personal and social identities, beliefs, values, stereotyping and labelling, prejudice and discrimination.

 

 

https://www.wsc.ac.uk/images/documents/Level_2_Online_Course_FAQs.pdf

This qualification will introduce you to the skills that are required to plan, organise and evaluate events by developing your knowledge and understanding. Areas covered include marketing methods and resources, market research, human resources, communication and customer service relevant to events.

 

 

https://www.wsc.ac.uk/images/documents/Level_2_Online_Course_FAQs.pdf

These packages of short courses are designed for anyone associated with sales, marketing and business development and cover the key building blocks necessary to guarantee sustainable sales results.

 

The 'Gaining Customers - Overcoming Fear and Getting to the Decision Maker' consists of 3 stand-alone units which you can choose to pick and mix or undertake all three.  

 

  • Getting new customer's attention and interest (1 hour)
  • Overcoming Fears and the Fear of Cold Calling (1 hours)
  • Getting to the decision maker (1 hour)

 

All units will be run via an online method of delivery (Microsoft Teams).  Sessions will be interactive and engaging and led by a very experienced and knowledgeable associate lecturer. 

 

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