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Managers from time to time need to handle situations where they have to deliver challenging feedback and handle emotional responses. This course gives delegates the skills to prepare for and hold their difficult conversation, whether it's about performance issues, personal issues, poor conduct and behaviour or absenteeism.
Main objective: to enable delegates to practice delivering constructive feedback and handle strong emotions.
The course will run at West Suffolk College or can be delivered on site as bespoke training.
The ILM Level 2 Award in Leadership and Team Skills provides team leaders with the core skills to enable them to lead their teams successfully, to allow them to adopt motivational techniques to get the best from people, to give them the confidence to tackle difficult issues, like underperformance, and provides them with the tools they need to develop as a leader.
This qualification is designed for new and aspiring team leaders. It provides an introduction to the role and responsibilities of a team leader and is an ideal management development qualification for those who are now responsible for leading a team of which they were previously a part and provides team leaders with the core skills to enable them:
- to lead their teams successfully
- to allow them to get the best from their team members
- to give them confidence to tackle difficult issues
- to be able to plan and allocate work effectively
- to manage themselves and their time to the best effect
The course fee includes all tuition fees, course materials and the costs of registration and certification with the ILM.
These packages of short courses are designed for anyone associated with sales, marketing and business development and cover the key building blocks necessary to guarantee sustainable sales results.
The 'Immediate Gains - Planning, Pipelines and Guaranteeing Results' consists of 4 stand-alone units which you can choose to pick and mix or undertake all four.
- 10 things you can do right now which will cost nothing and will increase your sales overnight (1 hour)
- Strategic Sales Planning and Preparation (2 hours)
- Understanding and Using Sales Pipelines in 2021 (1 hour)
- Guaranteeing Measurable Results (2 hours)
All units will be run via an online method of delivery (Microsoft Teams). Sessions will be interactive and engaging and led by a very experienced and knowledgeable associate lecturer.
For many businesses, being able to offer clear and accurate information, advice or guidance - and knowing what can be shared legally and professionally - is really important. If you give information, advice or guidance as part of your role, this course can help you brush up on your skills and make sure you're aware of the fundamental rules for successful information sharing. This fully online course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.
This 2 day Introduction to Supervisory Skills and Team Leader Development course is a solid foundation for those wishing to identify and attain the skills for supervising others , understand and apply relevant theories and consider how to effectively make the transition from team member to team leader.
The course will run at West Suffolk College with dates to be confirmed or can be run as a bespoke programme for groups and companies.