Level 2

Managers from time to time need to handle situations where they have to deliver challenging feedback and handle emotional responses.  This course gives delegates the skills to prepare for and hold their difficult conversation, whether it's about performance issues, personal issues, poor conduct and behaviour or absenteeism.

Main objective: to enable delegates to practice delivering constructive feedback and handle strong emotions.

The course will run at West Suffolk College or can be delivered on site as bespoke training.

For further information or to register your interest please contact us on (01284) 716246 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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These packages of short courses are designed for anyone associated with sales, marketing and business development and cover the key building blocks necessary to guarantee sustainable sales results.

The 'Handling objections, Closing Sales - Today's Marketing and Using Psychology' consists of 3 stand-alone units which you can choose to pick and mix or undertake all three.  

• Negotiation Techniques, How to Handle Objections and Close Sales (2 hours)
• Understanding this new world of sales and marketing (2 hours)
• Using Psychology in your sales and marketing activity to make a massive difference (1 hour)

All units will be run via an online method of delivery (Microsoft Teams).  Sessions will be interactive and engaging and led by a very experienced and knowledgeable associate lecturer. 

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These packages of short courses are designed for anyone associated with sales, marketing and business development and cover the key building blocks necessary to guarantee sustainable sales results.

The 'Immediate Gains - Planning, Pipelines and Guaranteeing Results' consists of 4 stand-alone units which you can choose to pick and mix or undertake all four.  

• 10 things you can do right now which will cost nothing and will increase your sales overnight (1 hour)
• Strategic Sales Planning and Preparation (2 hours)
• Understanding and Using Sales Pipelines in 2021 (1 hour)
• Guaranteeing Measurable Results (2 hours)

All units will be run via an online method of delivery (Microsoft Teams).  Sessions will be interactive and engaging and led by a very experienced and knowledgeable associate lecturer. 

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This 2 day Introduction to Supervisory Skills and Team Leader Development course is a solid foundation for those wishing to identify and attain the skills for supervising others , understand and apply relevant theories and consider how to effectively make the transition from team member to team leader.

The course will run at West Suffolk College with dates to be confirmed or can be run as a bespoke programme for groups and companies.

To register your interest on this course please contact us on (01284) 716246 or This email address is being protected from spambots. You need JavaScript enabled to view it.

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Managing Safely is designed for managers and supervisors in any sector, and any organisation.

Delegates will gain the knowledge and tools to tackle the safety and health issues they are are responsible for.  Managing Safely makes a powerful case for safety and health being an integral part of day-to-day management and business.

This course is to be delivered remotely via an online platform such as Microsoft Teams or Zoom by a very experienced and qualified tutor.  All assessment and project paperwork will also be able to be delivered remotely.  

Course will run on 11, 12 & 13 May 2021 with assessment on the final day.

Course cost to include all accreditation and certification costs and a course manual.

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