Administration Assistant Level 2

Overview of apprenticeship

An Intermediate Apprenticeship is a job with an accompanying skills development programme. It enables apprentices to develop technical knowledge alongside valuable workplace experience while earning a salary. Through a blend of project-based learning in the workplace, off-the-job training and one-to-one support from a dedicated Programme Tutor, apprentices gain the skills, knowledge and behaviours needed to become confident and effective administration professionals.

Administration Assistants play an essential role in supporting the day-to-day running of organisations across every sector. Working as part of a team, they help ensure business operations run efficiently by carrying out a wide range of administrative tasks. These may include managing information and records, preparing business documents, supporting meetings and events, communicating with colleagues and customers, maintaining digital systems, and coordinating administrative processes.

Throughout the apprenticeship, learners will develop excellent organisational, communication and digital skills while learning how to prioritise workloads, maintain confidentiality, provide high-quality administrative support and contribute to continuous improvement within their organisation. The skills gained are highly transferable and valued across both the public and private sectors.

Delivery Plan and Assessment

Apprentices must spend a minimum of 20% of their contracted working hours completing off-the-job training. This includes structured learning activities such as project work, workplace training, independent study, taught sessions and coaching.

Each apprentice will be supported by a dedicated Programme Tutor through regular workplace reviews, one-to-one coaching and progress meetings. Learning is delivered through a blended approach using online resources, workplace activities and project-based learning, enabling apprentices to apply new knowledge and skills directly within their role.

Towards the end of the programme, apprentices will complete an independent End Point Assessment (EPA) to demonstrate the knowledge, skills and behaviours developed throughout the apprenticeship.

Where will this course take me?

Successful completion of the Administration Assistant Level 2 Apprenticeship provides a strong foundation for a career in business administration and professional services.

Apprentices may progress into a range of roles including:

• Administration Assistant
• Office Administrator
• Business Support Assistant
• Reception or Front-of-House Administrator
• Team Administrator
• Clerical Assistant
  
  

The apprenticeship also provides an excellent progression route onto higher-level qualifications, including the Level 3 Business Administrator Apprenticeship or other specialist business and management programmes.

Down to business, what can I do and what can I earn?

Your wage is decided by your employer however must meet the National Minimum Wage regulations https://www.gov.uk/national-minimum-wage-rates. 

As an Administration Assistant, you could work within a wide variety of organisations including local authorities, NHS organisations, schools and colleges, financial services, legal firms, manufacturing businesses, charities, hospitality, retail, and many other sectors. The skills developed during the apprenticeship are transferable across almost every industry.

Entry requirements

Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to have already achieved 5 GCSEs including Maths and English, Grade C or above or 4/5 (new grading). Some employers will accept other relevant qualifications and experience, including a relevant Level 2 qualification.

Apprentices without English and Maths at Level 1 must achieve these prior to taking their End Point Assessment.

Qualifications

On successful completion of the apprenticeship, you will achieve:

• Administration Assistant Level 2 Apprenticeship Standard.
• Skills for Success – West Suffolk College's employability and professional behaviours programme.
• Functional Skills in English and/or Maths where required.

How is this funded?

Learners

Apprentices are not required to contribute financially towards Apprenticeship training.

Employers

If you are an employer with an annual wage bill of £3 million or more, you will pay into an apprenticeship levy. This levy is then used to pay for the training element of the apprenticeship course.  The total figure for the Apprenticeship is negotiated before enrolment and once confirmed will be taken in monthly payments from your account directly to us or paid to us via invoice should additional fees be required.

If you are an employer with an annual wage bill of under £3 million, the Government will fund 95% of the training fee meaning you will be required to contribute 5%.  You may be required to contribute additional fees which we will invoice the company for.  The additional fees will be made known and negotiated prior to the Apprentice enrolment.

There are additional incentives available if you are a small employer (under 50) and if you train/recruit a 16-18 year old or 19-24 year old with an Education Health and Care Plan.

Contact us on 01284 716235 or apprenticeships@easterneducationgroup.ac.uk for further details of costs and how Apprenticeships are funded.

Try out our apprenticeship levy calculator here

Try out our apprenticeship levy calculator here

I'm interested. What should I do now?

You apply for an Apprenticeship in the same way you would apply for a job: find an apprenticeship vacancy, send in your CV or complete an application. We can help you with applications and give you interview advice. Please view the following page on our website to see our latest Apprenticeship vacancies.

Apprenticeship Vacancies: https://www.wsc.ac.uk/find-a-course/apprenticeships/vacancies

Alternatively, you can look on the GOV.UK website to see what other Apprenticeships vacancies may be available: https://www.findapprenticeship.service.gov.uk/apprenticeshipsearch

Employers - Please contact us to speak with a member of the Apprenticeship Team for more information and to organise a face to face visit.

Days & times

Starting 31/07/2026