Level 3

The broad purpose of the occupation is to plan, select and size, install, commission, service and maintain (including fault finding, diagnosis and repair) zero carbon central heating and hot water systems in buildings including dwellings and industrial and commercial premises. Zero carbon heat sources may include but are not limited to Ground and Air Source Heat Pumps and Solar Thermal Collectors. The occupation includes work on both new build and existing properties and typically involves the installation, service, fault finding and repair of zero carbon heating and hot water appliances, storage vessels, pipework, heat emitters and associated components and their mechanical and electrical control systems.

In their daily work, an employee in this occupation interacts with customers and end users, and as such requires a high level of customer service. The role is physical in nature and involves the manual handling of heavy equipment, working at height and in confined spaces.

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