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Advice & Help Centre

We understand that with the amount of coverage in the media about Coronavirus, you may have some concerns about your Apprentice and the impact of Covid-19. All Apprentices are, first and foremost, members of your staff and are therefore covered by your own organisational policies and procedures. We advise you to go to NHS 111 Online – About coronavirus (COVID-19) (nhs.uk) if you have specific queries.

West Suffolk College takes the health and safety of our Apprentices, employer partners and staff as a matter of paramount importance and as such, we are following advice from the Department of Education and Public Health England. This advice is changing daily and we have now closed our physical sites. It is our intention to continue with your Apprentice’s learning journey, wherever possible,  and our team of Programme Tutors will be in contact with every Apprentice and employer to set work, set targets, advise on progress and opportunities to broaden their studies in these unprecedented times.  

Overall, there is a need for everyone with a vested interest an Apprenticeship (employer, provider, End Point Assessment Organisation, Apprentice) to take a reasonable and balanced approach in these situations and to recognise that the health and wellbeing of individuals is a higher priority than progress measures. If you have any queries about the continuation of your Apprentice at work please contact us. We will ensure that our website is updated daily and will continue to deliver learning remotely. All learners will be contacted by their Programme Tutor and advised on an individual basis how they can continue their learning and updates regarding End Point Assessment for those that are preparing to take end tests. Breaks in learning can be arranged so that no one is disadvantaged due to illness.

In order to comply with the government’s advice on Social Distancing we will not be visiting your site during this time but please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it. or contact your Programme Tutor directly if you have any queries.

Please continue to report any student absence to your Programme Tutor or Head of Programme as per our Safeguarding processes.

Useful links:

How to wash your hands (nhs.uk)

Coronavirus (COVID-19) (nhs.uk)

Flu (nhs.uk)

Institute for Apprenticeships and Technical Education (IfATE)

Useful contacts:

West Suffolk College

This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is not for health or medical advice and if you have any enquiries regarding such please visit the GOV.UK website or the Public Health England website.

Department for Education coronavirus helpline:

The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. 

Phone: 0800 046 8687
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Opening hours: 8am to 6pm (Monday to Friday)