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Choosing what to study can be challenging. Speak to one of our advisors to find out what your options are.

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About the course

There were an estimated 5.5 million private sector businesses in the UK at the start of 2016. Despite the recent economic difficulties, the trend has been steadily increasing in the business population. Today's global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.


This qualification aims to provide employees with a thorough understanding of all the aspects of a business administration role. This will increase your teamworking and morale as you become more aware of how to communicate effectively and support your colleagues.


Entry requirements

All students will be required to attend an initial induction session at the start of the course and you will be allocated a designated tutor who will support you through your qualification. The induction is designed to give the learner the best possible start and due to the funding process for these courses you will have to complete some enrolment forms and complete an initial screening for Maths and English. The induction is an integral part of the course and can take up to 2 hours. The induction will take place at West Suffolk College in Thetford. 


TQUK Level 2 qualification

What you'll learn (core modules)

  • Principles of Providing Administrative Services

In this unit you will learn about a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit will also allow you to understand the impact of delivering poor customer service.


  • Principles of Business Document Production and Information Management

Within this unit you will discover how to prepare and distribute business documents and identify how information is managed in business organisations.


  • Understand Communication in a Business Environment

In this unit you will learn about the requirements of written and verbal business communication, including how to identify appropriate body language and tone of voice when communicating verbally.


  • Understand Employer Organisations

This unit will provide you with an understanding of organisational structures and the differences between private, public and voluntary sectors.


  • Understand How to Develop Working Relationships with Colleagues

In this unit your employees will learn about the principles of effective team working, what is expected of a buddy and techniques for providing feedback.

How will I be assessed?

This qualification is assessed via an internally assessed portfolio of evidence which is submitted to your tutor using the online portal.

Where is the course delivered? (facilities/classrooms)

After the initial induction session all learning is completed online at a time that suits you without the need to attend college.  From March 2020 until further notice these inductions will be held on line via Zoom. Full details will be provided once you have you completed the enrolment process.

Where will this course take me?

Once you have completed your flexible learning course with us, you may feel that you would like to progress with your studies or develop skills in another area and take up another course. Please see our website for more details

How much will it cost?

The course is fully funded and there are no associated costs with completing this course*

However if you start and not complete this course there will be a charge of £125


*The course is fully funded subject to the individual being over 19 and having lived in an EEA country for the last 3 years

Days & times

Please contact us for dates and further information

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