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About the course

Over 4 million people in the UK live in social housing. It's important that anyone working in this sector is equipped with the key skills to make a real difference to the lives of tenants and the communities they live in.

 

This fully online course in Understanding Tenant Support in Social Housing will help you deliver great customer service when dealing with tenants and appreciate why it is important to correctly record and report any problems. You'll learn how to manage challenging behaviour and difficult situations that could arise at work, and understand your role in safeguarding vulnerable community members.

 

 

Click her to View our Level 2 Online FAQs

Entry requirements

Learners must meet the following eligibility criteria to access this course:

 

  • Age: Learners must have been at least 19 years of age by 1 August 2021 (if you are aged 19-23 years you must already hold a full level 2 qualification i.e. 5 x GCSE's grade A*-C / 4-9)
  • Nationality: Learners must have lived within the EU for at least the last 3 years
  • Learners will be required to complete an electronic enrolment form.
  • Learners must undertake a maths and English skills checker. (initial online course only)
  •  Learners will be required to attend an online induction session via zoom.(initial online course only)
  • Apprenticeships: Please contact us regarding the funding rules for apprentices

Qualifications

NCFE Level 2

What you'll learn (core modules)

This course explores the following:

 

Unit 1 - Introduction to the social housing sector

Section 1 Understand the housing sector
Section 2 Understand customer service in the context of the housing sector
Section 3 Know how to direct tenants to useful support services and information

Unit 2 - Understand the principles of safeguarding an equality and diversity

Section 1Understand what is meant by the term safeguarding
Section 2Understand what is meant by equality and diversity

Unit 3 - Understand mental and physical ill health

Section 1 Understand how to recognise and report mental ill-health
Section 2 Understand how to recognise and report physical ill-health
Section 3 Understand how to recognise and report possible dementia

Unit 4 - Understand reasons for problematic behaviour

Section 1 Understand behaviour that challenges
Section 2 Understand substance misuse
Section 3 Understand antisocial behaviour


Unit 5 - Understand issues affecting isolated tenants

Section 1 Understand the issue of loneliness
Section 2 Understand the term ?mate crime?
Section 3 Understand the term ?cuckooing?

How will I be assessed?

This qualification is assessed via an internally assessed portfolio of evidence which is submitted to your tutor using the online portal.

Where is the course delivered? (facilities/classrooms)

  • All learning is completed online at a time that suits you without the need to attend college. 
  • At the start of the course and you will be allocated a designated tutor who will support you through your qualification.

Where will this course take me?

Once you have completed your course with us, you may feel that you would like to progress with your studies or develop skills in another area and take up another course. Please select the link below to view all our other online courses:

 

Level 2 - Online Courses

How much will it cost?

The course is fully funded and there are no associated costs with completing this course*

However if you start and not complete this course there will be a charge of £125

 

*The course is fully funded subject to the individual being over 19 and having lived in an EEA country for the last 3 years

 

I'm interested. What should I do now?

Please select "apply online" and complete the application, once we have received this, we will contact you with further enrolment information.

 

Days & times

Please contact us for dates and further information


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