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Not sure? No problem

Choosing what to study can be challenging. Speak to one of our advisors to find out what your options are.

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Overview of course

This course is designed to increase delegates self awareness and equip them with the tools to build constructive relationships with others, at all levels of work, both internal and external customers. The best way people learn is through practical experiences; this course is very practical and consists of activities conducted individually, in pairs or larger groups.

 

Course objectives include:

 

  • Understand effective communication skills
  • Analyse types of behaviour
  • Deal with conflict and behavioural styles

 

The course will be delivered at West Suffolk College, STEM Innovation Centre, Western Way, Bury St Edmunds, IP33 3TB on Tuesday 3 December 2019.

Qualifications

West Suffolk College Certificate of Attendance.

Further course detail

Course content to include:

 

  • Principles of effective communication
  • What is effective communication?
  • Influencing skills
  • Choosing an appropriate style
  • Communicating assertively
  • Assessment of three behavioural options
  • The power of behaviour
  • What influences our behaviour
  • Handling conflict
  • Different behaviour styles for handling conflict
  • Communication in groups

I'm interested. What should I do now?

For further details or to book, please contact us on (01284) 716246 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Days & times

Starting 03/12/2019
Tuesday 09:00 - 16:30

Course price

£155.00

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