About the course
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
Entry requirements
You must meet the following eligibility criteria in order to access this course:
Age: You must have been at least 19 years of age by 1 August (if you are aged 19-23 years you must already hold a full level 2 qualification i.e. 5 x GCSE's grade A*-C / 4-9)
Nationality: You must have lived within the EU for at least the last 3 years.
Level: You must undertake a maths and English skills checker to ensure the course is the right level for you.
Apprenticeships: Please contact us for the funding rules regarding apprentices
All students will be required to attend an initial online induction session via zoom. At the start of the course you will be allocated a designated tutor who will support you through your qualification.
All leaners will be required to complete an electronic enrolment form and an initial screening for maths and English (online)
Qualifications
TQUK Level 2 qualification
What you'll learn (core modules)
Unit 1 - Principles of Customer Service and Delivery
Unit 2 - Understand Customers
Unit 3 - Understand Employer Organisations
How will I be assessed?
This qualification is assessed via an internally assessed portfolio of evidence which is submitted to your tutor using the online portal.
Where is the course delivered? (facilities/classrooms)
All learning is completed online at a time that suits you without the need to attend college
Where will this course take me?
Once you have completed your flexible learning course with us, you may feel that you would like to progress with your studies or develop skills in another area and take up another course. Please see our website for more details
How much will it cost?
The course is fully funded and there are no associated costs with completing this course*
However if you start and not complete this course there will be a charge of £125
*The course is fully funded subject to the individual being over 19 and having lived in an EEA country for the last 3 years
Days & times
Please contact us for dates and further information