Overview of course
This one day workshop interactive training programme will teach how to communicate effectively and provide excellent Customer Service. It will encourage your staff to think about their own experiences of good and bad service, understand why their role has such an impact on customer experience and learn vital communication and listening skills that will set them up for success.
This course will be run at West Suffolk College, Bury St Edmunds on Thursday 24 January 2019.
Further course detail
Course content to include:
- Identifying the needs of Internal and External Customers
- Identifying Customer needs
- Meeting Customer needs
- Effective verbal communications
- Dealing with difficult situations
Days & times
Thursday 09:30 - 16:30