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Overview of course

This one day workshop interactive training programme will teach how to communicate effectively and provide excellent Customer Service. It will encourage your staff to think about their own experiences of good and bad service, understand why their role has such an impact on customer experience and learn vital communication and listening skills that will set them up for success.

This course will be run at West Suffolk College, Bury St Edmunds on Thursday 24 January 2019.

For further details please contact us on 01284 716246 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Further course detail

Course content to include:

  • Identifying the needs of Internal and External Customers
  • Identifying Customer needs
  • Meeting Customer needs
  • Effective verbal communications
  • Dealing with difficult situations

Days & times

Starting 24/01/2019
Thursday 09:30 - 16:30

Course price

£135.00

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If there is anything more you would like to know about this course, please message us here.

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