Hourly paid Evening and Weekend Administrator – Charles Burrell Centre, West Suffolk College - Thetford – aprox £9.31 per hour, 10.5 hours per week
Our West Suffolk College Adult Learning Centre in Thetford requires an efficient and experienced administrator to join their team.
Our learning centres pride themselves on delivering a wide range of courses at different levels, providing a great variety of work in this role. Courses consist of both day and evening classes in academic / non-academic areas, including leisure / community learning subjects appealing to a wide range of people and ages. As a result, the right candidate will be respectful and welcoming to all people from varying backgrounds and cultures.
This admin support is currently only required to assist during the busy spring/summer term period until 30th July 2019.
Hours required will be weekday evenings from 5:45pm – 9:15pm and Saturdays from 8.45 – 12:15 pm all to be paid at £9.31 per hour
- Strong focus and passion for delivering the best standard of customer service, being able to deal with feedback, complaints and compliments in line with college policy
- Act as main point of contact for members of the public offering advice on basic course details
- Advise members of the public on skills development training such as English, Maths and ESOL opportunities
- Help prepare for programme needs
- Appropriate exam board admin
- Room booking
- Entering, monitoring and maintaining student records, alongside maintaining confidentiality of such content
Required qualifications, skills and experience
Experience of admin work or office based work
Experience in customer service facing role
GCSE Grade C or equivalent in Maths and English
NVQ Level 2 or 3 in Administration or equivalent or other appropriate qualifications (desirable)
Please ensure you familiarise yourself with our Character Strengths and Mission Statement to incorporate into your personal statement.
You will find this very beneficial if you are invited to attend for an interview and it will help you to understand our expectations of you at an early stage of the recruitment process.
This College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Closing Date: 26th April 2019
Interview Date: 8th May 2019
General Data Protection Regulations (GDPR)
In line with national legislation, and organisational policy, all data will be processed in a fair and lawful way, for the specific purpose and not disclosed in any way incompatible with such purpose or to any unauthorised persons or organisations.
In accordance with the Equality Act 2010 the college operates a policy of equality and diversity which protects employees, students and people who access the College’s goods, services and facilities, from discrimination on the basis of ‘protected characteristics’ which include: age ,disability, gender, reassignment, marriage and civil partnership, pregnancy and maternity, race (colour, nationality and ethnic or national origins.), religion or belief, sex and sexual orientation.
The successful applicant will be required to complete and obtain a standard or enhanced disclosure check (role dependant) from the Disclosure and Barring Service. The cost of processing this will be £44 and you will be required to make payment online via the safeguarding website before your employment commences. Further information about the Disclosure and Barring Scheme can be found at www.homeoffice.gov.uk or by speaking to a member of the Human Resources department.